DELIVERY OPTIONS
DHL Next Day by 5PM
Ensures Delivery of your time-critical deliveries within the UK before the end of the next possible working day.
- Available across all of the UK, including remote locations
- 2 Delivery attempts as standard
- Suitable for individual items up to 70KG and multi-piece shipments up to 1000KG
Next Day by 12PM
UK Delivery of your time-critical items before 12 noon on the next possible working day
- Available to selected UK post codes
- 2 Delivery attempts as standard
- Money-back guarantee in the unlikely event of a late delivery*
- Suitable for individual items up to 70KG and multi-piece shipments up to 300KG
DHL Express Next Day
Ensures delivery of your time critical shipments anywhere in the world before the end of the next possible working day
- Available in most states of Europe and the East Coast for the United States of America
- Also available for the following states: Albania, Faroe Islands, Greenland, Iceland, Malta, and Tunisia
- 2 delivery attempts as standard
- Suitable for individual pieces up to 70KG and multi-piece shipments up to 1000KG
DHL Economy Express (1-3 days)
The ideal choice for door-to-door, non-time-critical shipments throughout Europe, with a transit time set within a defined number of days
- Available to selected post codes in 32 countries and territories
- 2 delivery attempts as standard
- Suitable for individual pieces up to 70KG and multi-piece shipments up to 1000KG
On Demand Delivery (ODD)
ODD lets the receiver know when a shipment is due to arrive and offers them a number of different delivery options
HOW IT WORKS
Within an hour of a shipment being collected, ODD informs the receiver of the estimated date of delivery via email and/or text message. The receiver can then choose how to have their shipment delivered if the original date or address is no longer suitable.
The customer will be emailed and/or SMS’ed regarding their shipment’s progress and with an estimated delivery date/time. If the delivery date/time does not fit the customer’s schedule, they will be able, free of charge, to choose the time and place for the delivery. This way, our customers will have a maximum flexibility and a greater control over receiving their orders.
DIFFERENT TYPES OF RESCHEDULING AND/OR DELIVERY
- Reschedule for another day
- Deliver to an alternative address
- Leave with a neighbour, reception or guard
- Leave in a safe place
- Delivery to a DHL Service Point or locker (hold for collection)
- Hold until the receiver returns from vacation (up to 30 days)
ODD requires a mobile telephone number and/or email address for us to be able to interact with the receiver. The options available to receivers can be selected by the shipper.