DELIVERY OPTIONS

DHL Next Day by 5PM

Ensures Delivery of your time-critical deliveries within the UK before the end of the next possible working day.

  • Available across all of the UK, including remote locations
  • 2 Delivery attempts as standard
  • Suitable for individual items up to 70KG and multi-piece shipments up to 1000KG

Next Day by 12PM

UK Delivery of your time-critical items before 12 noon on the next possible working day

  • Available to selected UK post codes
  • 2 Delivery attempts as standard
  • Money-back guarantee in the unlikely event of a late delivery*
  • Suitable for individual items up to 70KG and multi-piece shipments up to 300KG

DHL Express Next Day

Ensures delivery of your time critical shipments anywhere in the world before the end of the next possible working day

  • Available in most states of Europe and the East Coast for the United States of America
  • Also available for the following states: Albania, Faroe Islands, Greenland, Iceland, Malta, and Tunisia
  • 2 delivery attempts as standard
  • Suitable for individual pieces up to 70KG and multi-piece shipments up to 1000KG

DHL Economy Express (1-3 days)

The ideal choice for door-to-door, non-time-critical shipments throughout Europe, with a transit time set within a defined number of days

  • Available to selected post codes in 32 countries and territories
  • 2 delivery attempts as standard
  • Suitable for individual pieces up to 70KG and multi-piece shipments up to 1000KG

On Demand Delivery (ODD)

ODD lets the receiver know when a shipment is due to arrive and offers them a number of different delivery options

HOW IT WORKS

Within an hour of a shipment being collected, ODD informs the receiver of the estimated date of delivery via email and/or text message. The receiver can then choose how to have their shipment delivered if the original date or address is no longer suitable.

The customer will be emailed and/or SMS’ed regarding their shipment’s progress and with an estimated delivery date/time. If the delivery date/time does not fit the customer’s schedule, they will be able, free of charge, to choose the time and place for the delivery. This way, our customers will have a maximum flexibility and a greater control over receiving their orders.

DIFFERENT TYPES OF RESCHEDULING AND/OR DELIVERY

  1. Reschedule for another day
  2. Deliver to an alternative address
  3. Leave with a neighbour, reception or guard
  4. Leave in a safe place
  5. Delivery to a DHL Service Point or locker (hold for collection)
  6. Hold until the receiver returns from vacation (up to 30 days)

ODD requires a mobile telephone number and/or email address for us to be able to interact with the receiver. The options available to receivers can be selected by the shipper. 

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