Return Policy

These Terms & Conditions apply to all purchases made from PhoneParts.co.uk. By placing an order with us, you agree to the terms below.

1. Product Quality

• All goods supplied by PhoneParts.co.uk are sourced from official suppliers and are covered by the standard manufacturer’s warranty.
• All parts (such as LCD screens) go through rigorous testing by the manufacturer before being packed.

2. Inspection on Delivery

• You must inspect goods on delivery or collection.
• If you identify damages, shortages, or missing security stamps/stickers/marks (e.g. “MO”, “SMO”, “JMO”, “QMO”), you must notify us in writing within 2 days of delivery.
• Goods may only be returned if we are satisfied they are defective and, if required, after inspection.

Failure to notify us within 2 days means:

• We accept no liability for damages or shortages.
• You may not return goods once they have been used or installed.

3. Pre-Test Requirement (Soft Fit)

• All LCDs and electronic parts must be soft-fitted and tested before permanent installation.
• Manufacturing faults will only appear at the pre-test stage. If no fault is found during pre-testing, later failures are the result of installation or misuse and are not covered.

How to Perform a Soft Fit:

1. Prepare the Device: Power off completely and disconnect the battery if possible.
2. Connect the LCD: Attach flex connectors gently, without glue or adhesive.
3. Power On & Test: Check brightness, colours, touch, dead pixels, and flickering.
4. Confirm: If working, proceed to permanent installation. If faulty, do not install and contact us.
5. Hard Fit: Only apply adhesive after a successful pre-test.

Once permanently fitted, the part is your responsibility.

4. Installation Responsibility

We are not liable for issues caused during installation, including:

• Using unsuitable glues/adhesives
• Excessive heat, pressure, or bending of frames
• Poor cleaning of old adhesive
• Misaligned connectors or stretched FPC cables
• Shorts caused by batteries or glue seepage

Professional tools and adhesives must always be used.

5. Warranty Terms

• LCDs and other parts carry a 30-day warranty (from delivery date) against manufacturer defects only.
• Warranty is void if:
  • The part has been fitted without pre-testing
  • The part shows signs of use, damage, or tampering
  • The issue arises from customer misuse, drops, liquid damage, or poor fitment

Accidental & installation damage is not covered (e.g. cracked screens, purple dots, screen bleed, ink spots, moisture etc).

6. Returns Policy

• Returns are accepted only if goods are unused, in original packaging, and reported within required timeframes.
• Goods remain your responsibility until they reach our warehouse. Please package securely.
• Refunds:
  • For “not needed” or “wrong part ordered” items, only the product cost will be refunded (shipping excluded).
  • For faulty or incorrect supplied items by us, both item cost and return shipping will be refunded after returned parts are received and accepted according to above terms by us.
• Refunds are refused if goods are deemed tampered with, damaged, or not in resalable condition, this includes writing on the packaging.
• Processing time for returns may take up to 5 working days after inspection.

7. Business-to-Business (B2B) Sales

• All sales from PhoneParts.co.uk are considered B2B transactions.
• You are not covered by consumer protection (Distance Selling) Regulations 2000.
• Your warranty with your customer is your own responsibility and does not involve PhoneParts.co.uk.

8. Final Notes

• A genuine Samsung LCD or other branded part will not fail on its own under normal use.
• Failures weeks or months after installation are almost always caused by impact, misuse, or poor installation.
• For disputed cases, items may be submitted to the manufacturer for independent testing and reporting.

In summary:

• Inspect goods on delivery and report issues within 2 days.
• Always soft test LCDs before permanent fitting.
• Warranty only covers manufacturing defects identified at pre-test.
• We are not liable for accidental damage, misuse, or installation errors.
• Refunds and returns are subject to inspection and original condition.

How to Return Items to PhoneParts.co.uk

Step 1: Create a Return (RMA) Account

• You need an RMA account to return items.
• Click here to create one (use the same name and email you used on PhoneParts.co.uk).
• The RMA account lets you:
  • Track and manage your returns.
  • Access your past return history.

Once registered, follow the guide to receive your RMA / Complaint Number.

Step 2: Prepare and Send Your Return

• Pack your items securely.
• Use a tracked and insured courier service (you’re responsible for the items until they arrive).
• Clearly mark the CUSTOMER NAME & RMA NUMBER on the return box.

Step 3: Update Your RMA Account

• After sending, log in to your RMA account.
• Add your tracking number and courier website link.

Step 4: Inspection & Resolution

• Once we receive your return, it will take up to 10 working days for inspection under our Return Policy.
• The outcome (approved/rejected) will appear in your RMA account.

Important Notes

• If items are approved for replacement, we cover the shipping costs.
• If you want replacements sent before the inspection is complete, you may place a new order, and we will refund for the faulty item and postage after inspection according tothe  Return Policy.
• Any rejected items will be returned with your next order, or you may pay forthe  postage cost to receive them back.

Return Address is:

Phone Parts Europe

Unit 3A
Churchgate
Hitchin
SG5 1DN