Return Policy

Returns and Acceptance of Goods

You must inspect the Goods on delivery or collection. If you identify any damages or shortages, you must inform us in writing within 2 days of delivery, providing details. Also identify and inform if any part received or collected is absent one of the following security stamps/sticker/mark within 2 days: “MO-xx” “IMPP – xx” “DMPP – xx” where xx is date stamp. Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection. Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them. All returned parts are required to be sent back in original packaging and must also be in original condition as supplied. We will be under no liability or further obligation in relation to the Goods if: If you fail to provide notice as set above; and/or you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or The defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and/or The defect arises from normal wear and tear of the Goods; and/or The defect arises from misuse or alteration of the Goods, negligence, wilful damage or any other act by you, your employees or agents or any third parties. 

To avoid any doubt, please test the parts by connecting to the board (where possible) prior to installing and/or removing any protectors/tapes. You bear the risk and cost of returning the Goods. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return appropriately to prevent any damage to the items or boxes. Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 2 days after delivery. All items carry “manufacturer’s warranty”, in the case of defect arising after installation and shows signs of usage, it will be up to the manufacturer’s discretion to accept/reject. The projected processing time will be affected.Processing the returns can take up to 5 workings days, providing you have processed returns may be delayed otherwise. (Contact our customer services team for details). As a business to business (B2B) sale between us, the seller and you, the buyer: you are not covered by the consumer protection (Distance Selling) Regulations 2000.


All goods supplied by Phone Parts (PhoneParts.co.uk) are from official sources and are covered by the normal manufacturer warranty. If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 28 days of your purchase. (Exceptions can be arranged for Christmas and gift presents. (Contact our Customer Service team for details). This does not affect your statutory rights. In all cases, the items returned must be in their original condition, which includes any packaging. For example, Samsung service pack must be returned in original packaging. All goods will be inspected on return. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return appropriately to prevent any damage to the items or boxes. For items returned as “not needed”, we will refund the monetary value of the goods only. If goods show signs of wear/tear or are not in resalable condition they will not be accepted for return. If after items are inspected they are deemed faulty or if Phone Parts (PhoneParts.co.uk) has sent items incorrectly both original shipping costs and returns shipping costs will be refunded to you. If the original shipping cost was for multiple items only a proportion of the cost relating to the faulty item/s will be refunded. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with not in accordance with normal use. This does not affect your statutory rights.

How to return items to PhoneParts.co.uk

Creating a Return Management Account [RMA] to return anything to PhoneParts.co.uk you have to create an account. Click here to fill in the form for return. the purpose of the website is to give you transparency and control over the returns process and to have a log of all the returned items. Any time you will want to check old returns, they will be available by logging into your account. When you create the RMA account, please use the same Name & Email you used on PhoneParts.co.uk, so it will be easier for us to link and for you to use. Follow the instructions in the attached guide to receive a RMA Number / Complaint Number for the returns you are sending. How the process works the items must be sent with a secure, protected and guaranteed mail service. The items you return are your responsibility until they reach our warehouse. After you had sent the items, please update in your RMA account the tracking number with the website link for the courier you had used, so we have a better control over the returns. As soon as the items had been received, it will take a total of 10 working days for them to be inspected according to our Return Policy. The resolution will be updated in your account on the RMA website.   !!! Please add the CUSTOMER NAME & RMA NUMBER in the returns box!!! Terms and Conditions All items will be inspected and dealt with as per our Terms and Conditions any rejected items will be sent with your next order if the items are approved for replacement, we will cover the shipping costs. If you want the items sent beforehand, you will have to inform us via email and you will have to cover the postage (only if the items are faulty)

Return Address is :

Unit 3
Churchgate
Hitchin
SG5 1DN

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